Remove 2013 Remove Consumers Remove Customer Service Representative Remove Poor Customer Service
article thumbnail

The New Qualities for Customer Service Excellence

C3Centricity

Today there is no excuse for a consumer goods company to not be ready to help their users when they need it the most; for example: Early morning or late at night for personal care products. Today there is no excuse for a consumer goods company to not be ready to help their users when they need it the most.

article thumbnail

10 Warning Signs That Your Customer Service Sucks

Comm100

Everyone who interfaces with customers should be able to resolve customer issues without automatically shunting them off to a different department. It’s important that customer service representatives understand the full sales life cycle and how clients interact with it. limited functionality.