Step up Customer Assistance with Live Video Support
TechSee
JANUARY 24, 2019
Amazon Mayday : First launched in 2013 in connection with the Kindle Fire, Amazon Mayday was an in-app video support that connected an Amazon agent with the Kindle customer with the tap of a button. Drives competitive advantage. Customers saw a live support agent, while the agent’s view was limited to the customer’s screen.
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