Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?
Magellan Solutions
JUNE 15, 2021
Meanwhile, retaining experienced people will give a positive impact on your customer satisfaction rate. They will help a lot in improving all the metrics you need. One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%.
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