Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Question: What are the one or two things that are unique to American Express call centers? We simply use it to make sure the call is routed to the appropriate customer care professional. Answer: Yes, we do.

Social Media 44

Social Media Customer Care Call Center Competitive Advantage 44

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bruce Temkin. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bruce Temkin. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130