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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter. This does not simply imply that you must have agents managing social media, chat, phone, and other channels.

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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter. This does not simply imply that you must have agents managing social media, chat, phone, and other channels.