Your Customer Experience is Superficial unless you have the “Q”
CX University
OCTOBER 19, 2017
Quality is the main pillar of any product or service — and definitely the main pillar of customer experience. If you remove the quality of a car, the experience of driving it and transporting your family in it will suffer, and people won’t want to buy it. Time to think about how bad customer experience impacts the revenue, then.
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