2009, Document, First Call Resolution and Marketing

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%. Imagine how many calls they can solve during the first call with all the experience they have from years of working. Average Attrition Rate for the BPO Industry.

Customer Service

Customer Service Call Center First Call Resolution Customer Retention

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. Should social media channels be managed by marketing teams, or by customer service teams? How might they share that responsibility?

Self Service

Self Service Trends Customer Service Contact Center

Customer Experience Update

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

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