2009, Customer Satisfaction, First Call Resolution and Software

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

Meanwhile, retaining experienced people will give a positive impact on your customer satisfaction rate. One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%. This will give you an idea how long an agent can work for your business.

Customer Service

Customer Service Call Center First Call Resolution Customer Retention

Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

First Call Resolution

First Call Resolution Customer Satisfaction Course Exercises

Customer Experience Update

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Service Untitled» Blog Archive » First Contact Resolution

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