Avoid Seasonal Highs and Lows with These Customer Experience Tips
CSM Magazine
DECEMBER 12, 2019
It’s also a 50% increase from 2009’s record low of $4.06 Bottom line, take a look at your IVR flow, and how it is driving calls into different queues to optimize the user experience. consumers felt critical customer service issues could have been avoided if companies had contacted them earlier.
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