2009, Consumers, First Call Resolution and Metrics

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

Hence, they can provide a better service quality for your consumers. It is important as consumers are willing to spend 17% more if the company has an excellent service. A call center company with a high attrition rate will experience an inevitable disruption of their productivity. . Average Attrition Rate for the BPO Industry.

Customer Service

Customer Service Call Center First Call Resolution Customer Retention

Mental health is now a workplace issue. How should businesses address it?

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Automating time-consuming yet repeatable processes to improve efficiency and reduce frustration. But this situation didn’t just come about during the pandemic. What might that look like?

Net Promoter Score

Net Promoter Score Healthcare First Call Resolution Survey

Customer Experience Update

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Mental health is now a workplace issue. How should businesses address it?

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