Is This the End of Customer Success Software as We Know It?
Gainsight
OCTOBER 23, 2019
But, could thinking about customer success software as a category be leading us down the wrong path? If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. Adoption/Onboarding.
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