How Airlines Use NPS to Improve Their Customer Satisfaction Ratings
Retently
AUGUST 22, 2018
Like other companies, airlines are also blitzing customers with customer satisfaction surveys , the moment they step off the airplane. But, despite all the efforts being made, the industry still falls behind in delighting customers and delivering favorable experiences. On an average, the industry spends over $1.3 Airlines 2013 | By No.
92 
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