What Happens to Customer Service When Unemployment Hits Historic Lows?
BlueOcean
JULY 3, 2019
US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. But there’s a hitch for folks who are tasked with hiring, especially those hiring for contact center teams: when more people are working, there are fewer active job seekers. appeared first on.
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