Comm100

SEPTEMBER 28, 2021

Through digital transformation in customer service, companies are improving efficiency, reducing workload on customer service agents, reducing costs, improving CSAT scores, and much more. That included tips on how to engage with leadership, collect feedback from your organization, and communicate change.

Customer Service 228

Customer Service Chatbots Banking Engagement 228

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130