2006 Customer Engagement Customer Experience Management ROI 
ClearAction
OCTOBER 16, 2019
Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. trillion dollars lost through customers switching suppliers every year in the USA is equivalent to the GDP of Canada or Italy?
Beyond Philosophy
NOVEMBER 10, 2014
. < [link] > “The ‘moment of truth’ in customer service.” February 2006. The Value of Customer Experience, Quantified. www.mckinsey.com. 26 August 2014.
ClearAction
FEBRUARY 14, 2015
Why do we make it hard for customers to do business with us, and even harder for suppliers to do business with us? I think there's a tremendous lesson about customer experience ROI goals that can be learned by your answers to those two questions. What happens with customer-centric supplier management?
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