2005 Consumers Customer Service Poor Customer Service 
InMoment XI
OCTOBER 10, 2022
(Source: “Understanding Customers” by Ruby Newell-Legner via Help Scout ) For every customer who complains to a business, 26 other customers don’t voice their feelings. Source: White House Office of Consumer Affairs via Help Scout ) 95% of customers share bad experiences with others. Source: Zendesk ).
Kayako
OCTOBER 29, 2015
In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house.
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