2005 Communication Contact Center Customer Journeys 
CX Accelerator
MAY 25, 2022
Before a customer can reach out to get support, there needs to be communication channels in place. Your company will choose which channels to configure for customers to reach out. A customer experience team had to plan it out and set this all up on the back end. You may use some or all of them.
TechSee
DECEMBER 5, 2017
Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat. Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform. ” 2. Coveo.
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