The Rise of Millenials and the Need for an Omnichannel Call Center
Magellan Solutions
FEBRUARY 28, 2017
Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. You should also consider offering mobile rewards programs – surveys have found that millennials are likely to promote brands that reward them for loyalty.
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