InteractionMetrics

JUNE 19, 2023

Companies with an appointed CX director aim to improve customer relationships at all touchpoints, not just the products and websites. As customers, we have all felt the difference when a company makes UX a priority. Get honest feedback to see if you’ve actually solved the customer’s problem.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX University

FEBRUARY 20, 2018

“What customer experience needs to entail is a radical decentralization of authority, which allows change to happen precisely where it needs to occur.”. The implications of this simple idea of putting what customers want first might be larger than you realize. They need to show their support verbally and constantly.

Customer Experience 68

Customer Experience e-support Customer Centricity Effort Score 68