2004 Customer Experience Professionals Employee Engagement Employee Experience 
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She has served clients as an independent consulting partner since 2004. Annette Franz. Denise went on to head Sony Electronic Inc.’s
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She has served clients as an independent consulting partner since 2004. Annette Franz. Denise went on to head Sony Electronic Inc.’s
Expert insights. Personalized for you.
147 
Let's personalize your content