2004 Customer Experience Professionals Customer Service Strategies Presentation 
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Bill has over thirty years of luxury resort/club management experience. Annette Franz. Dennis Wakabayashi.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Bill has over thirty years of luxury resort/club management experience. Annette Franz. Dennis Wakabayashi.
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