Customer Service of the Future: 3 Most Important Customer Experience Trends
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JANUARY 20, 2017
For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. It’s the era of omnichannel customer service. Trend #2: Self-service.
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