2004, Comparison, CRM and Customer Satisfaction

Which is more integral to success: Digitization or customer experience?

CX University

JANUARY 30, 2018

Whether you are implementing Salesforce CRM or developing your own applications, the success of these initiatives are dependent upon satisfaction, on employees using the software as it is intended, on customers loving the interface and finding the value add easily. Customer Experience Increases Success of Digitization Efforts.

Customer Experience

Customer Experience Effort Score Customer Satisfaction Banking

Customer Service of the Future: 3 Most Important Customer Experience Trends

LiveChat

JANUARY 20, 2017

It took almost 100 years for the phone to become one of the main customer service channels. Although first prototypes were invented in 1970, it came back at the beginning of the 21st century as a customer service software and gained popularity a couple of years later. It’s the era of omnichannel customer service.

Self Service

Self Service Trends Customer Service Customer Experience

Customer Experience Update

Which is more integral to success: Digitization or customer experience?

Customer Service of the Future: 3 Most Important Customer Experience Trends

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