2004 Call Recording Customer Service Interaction 
Avaya
JANUARY 26, 2018
This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Recording Regulations: Raising the Bar. Perhaps the greatest impact of MiFID II is the law’s tighter recording regulations.
CSM Magazine
DECEMBER 12, 2019
While these statistics show improvement, when the PCI Security Standards Council first published the PCI DSS in 2004, it was expected that organizations would achieve effective and sustainable compliance within about five years. An automated IVR process takes card details from the customer, cutting the agent risk out of the loop entirely.
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