The Rise of Millenials and the Need for an Omnichannel Call Center
Magellan Solutions
FEBRUARY 28, 2017
Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. Get to know them – You’ll need to understand millennials in order to enginner your omnichannel and cater to their specific preferences.
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