Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. If you are a contact centre, it is time for you to move more of your team to video based live engagement. AI is expected to take over around 38% of US jobs by the year 2030.
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