Which is more integral to success: Digitization or customer experience?
CX University
JANUARY 30, 2018
A top-of-the-line experience in 2018 might easily seem frustrating in 2028. By understanding our customers, how they engage with us, what they are trying to achieve, etc., In the last decade, mastery in customer satisfaction has delivered a CAGR of 15%. Never before have we seen such rapid change. So, how to accomplish this.
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