Which is more integral to success: Digitization or customer experience?
CX University
JANUARY 30, 2018
A top-of-the-line experience in 2018 might easily seem frustrating in 2028. Almost every notable digital innovation we’ve seen has been based on using connectivity and data to transform the customer experience or to reshape products and services by allowing customers to interact with them in new ways.” So, how to accomplish this.
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