2003 Customer Service Customer Service Strategies Net Promoter Score 
ShepHyken
APRIL 30, 2018
Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003.
Talkdesk
MAY 11, 2016
All this is great, but how does that play with customer service? Many companies use the Net Promoter Score® (NPS) to convert customers’ qualitative reactions into actionable data. A company’s NPS, relative to the scores of their competitors, is a predictor of growth. What is NPS?
Think Customers
JULY 2, 2019
The Net Promoter Score had yet to be developed (it was introduced in 2003). And Customer Contact Week was known as Call Center Week. Business leaders and industry experts shared insights and identified opportunities to evolve even further. Overcome CX transformation roadblocks.
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