Think Customers
JULY 2, 2019
The Net Promoter Score had yet to be developed (it was introduced in 2003). And Customer Contact Week was known as Call Center Week. A lot has changed since companies were “just beginning to talk about something called digital technology” said Mario Matulich, executive director of Customer Management Practice , in a kick-off address.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In 2003, her book Starting an eBay Business For Dummies appeared on the BusinessWeek list of best-selling paperback business books.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In 2003, her book Starting an eBay Business For Dummies appeared on the BusinessWeek list of best-selling paperback business books.
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