The ultimate customer service KPI?
Customer Enthusiast
MAY 3, 2016
NPS is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix in 2003. Essentially, it identifies customers as being Promoters, Passives or Detractors of an organization, company or brand based on their likelihood to recommend it to others. Don’t settle for ordinary. Choose extraordinary.
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