Remove 2003 Remove Customer Confidence Remove Customer Focused Remove Net Promoter Score
article thumbnail

5 Top Customer Service Articles For the Week of April 30, 2018

ShepHyken

(Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. My Comment: I’m a big fan of NPS (Net Promoter Score), and many of you already know that. Lumoa asked 30 customer experience influencers their opinions on NPS.