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The One Metric SMEs Should Be Aware of About BPO Philippines

Magellan Solutions

AUGUST 12, 2021

NPS provides vital insights in the context of Customer Satisfaction (CSAT) and Customer Effort Score (CES). CSAT measures how products, services and customer experiences meet or exceed customer expectations. Why is NPS among the popular customer survey metrics ? What are these two? the life of the company.

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