2002 Customer Base Customer Experience Professionals System 
SuiteCX
FEBRUARY 22, 2017
Richard Normann (1943-2003) was a Swedish academic and management consultant who rose to prominence in the late 1970s and early 1980s for his work in emergent strategy, value creation systems, and service management. The most perfectly designed and engineered service delivery system will fail until things work out then.
SuiteCX
FEBRUARY 22, 2017
Richard Normann (1943-2003) was a Swedish academic and management consultant who rose to prominence in the late 1970s and early 1980s for his work in emergent strategy, value creation systems, and service management. The most perfectly designed and engineered service delivery system will fail until things work out then.
Expert insights. Personalized for you.
113 
Let's personalize your content