GlowTouch
JUNE 21, 2021
We were an early adopter in live chat, initiating the channel in 2002. It has since grown in popularity among clients and in preference by consumers. Pro-active chat picks up where bots end; studies show that consumers would rather interact with live agents than with automated chat programs. Social Media. Work-from-Home.
GlowTouch
JULY 13, 2020
Once you have divided your customers into meaningful segments, you’ll be able to analyze the most commonly occurring issues that your agents are dealing with and have a better understanding of which customer needs to prioritize for first-call resolution. Reach out to us today to schedule a free consultation.
Expert insights. Personalized for you.
52 
Let's personalize your content