How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels
GlowTouch
JULY 10, 2020
Reduced resolution time means reduced costs. While the industry-standard average handle time (AHT) for phone interactions is 6 minutes and 3 seconds , most live chat issues get resolved in 42 seconds or less — a huge difference! Reduced Costs. Even a phone call may be undesirable for many customers in need of assistance.
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