2002 2016 Multi-Channel Social Media 
Kustomer
OCTOBER 28, 2022
According to a 2016 study by Forrester, superior modern customer service drives superior revenue growth in industries where customers can easily switch to competitors that deliver a differentiated customer experience. How Can You Provide Differentiated Customer Service? This creates three main problems: 1.
Kustomer
FEBRUARY 25, 2020
According to a 2016 study by Forrester, superior CX drives superior revenue growth in industries where customers can easily switch to competitors that deliver a differentiated customer experience. The reward or punishment for solving their issue is magnified by social media and online reviews.
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