2002 2016 Multi-Channel Omni-Channel 
Kustomer
OCTOBER 28, 2022
According to a 2016 study by Forrester, superior modern customer service drives superior revenue growth in industries where customers can easily switch to competitors that deliver a differentiated customer experience. 1) Take a True Omnichannel Approach to Modernize Customer Service. for weak omnichannel companies.
Kustomer
FEBRUARY 25, 2020
According to a 2016 study by Forrester, superior CX drives superior revenue growth in industries where customers can easily switch to competitors that deliver a differentiated customer experience. Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience. for weak omnichannel companies.
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