2002 2016 Customer Centricity Multi-Channel 
Kustomer
OCTOBER 28, 2022
With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications. How Can You Provide Differentiated Customer Service? This is where the concept of “customer centricity” was born , which is at the core of an omnichannel approach to modernizing customer engagement.
Kustomer
FEBRUARY 25, 2020
Customers are gravitating towards brands that fulfill great experiences, leaving those that don’t in the dust. With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. So what does a true customer-centric omnichannel approach look like in 2020?
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