2001, Customer Experience Management, e-support and Report

Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain

PeopleMetrics

MAY 28, 2020

W e review and refine this list with our client to make sure these categories make sense. Next, we include these root cause categories as “tags” in our alert management system that our clients use to manage their recover alerts. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

Analysis

Analysis CEM ROI e-support

WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001.

Feedback

Feedback Customer Experience ROI Industry

Customer Experience Update

Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain

WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

Webinars

Stay Connected