call-recording-marketing 
NICE inContact
NOVEMBER 15, 2019
No other season impacts so many contact centers across so many markets quite like it. Some retailers choose to upgrade technology, moving their call center software to the cloud. But the 2019 holiday season is shaping up to be one for the record books.
InnerTrends
NOVEMBER 13, 2019
Now that the user has been onboarded, we know that they have a very clear and informed understanding of how your product or app works as a result of their own, personal experience- not from marketing materials or preconceived notions- and understands the value that it can deliver to him or her. This is what we call an implicit promise.
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CSM Magazine
NOVEMBER 15, 2019
For example, you can choose to send a follow-up email or call anyone in your mailing list who opens a certain email several times over a given period of receiving it. If you prefer calling your clients to email, a good practice would be to record these calls and review them later or use as references for future uses.
NICE inContact
NOVEMBER 14, 2019
Chats, inbound calls, email and SMS lead the pack of channels across the contact center that generate enormous sets of data. To assess an agent’s performance, contact center supervisors listened to calls or call recordings to make a judgement of what the agent was excelling at and what he/she needed to improve on.
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Optimove
NOVEMBER 14, 2019
Typically, you accomplish this by successfully configuring, implementing, and validating your DNS records, which use DomainKeys Identified Mail, almost like a background check. Does it follow best practices, like including an unsubscribe link in marketing messages? Is it relevant to the recipient? 1 Clean your list.
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