West Monroe

JANUARY 29, 2018

Multiple speakers echoed the theme that changes in technology, customer expectations, legislation, new business models, and dynamic market forces often lead to more questions than answers. retail, banking, marketing—but it has yet to release its transformative power across the utility industry. This is about to change.

Self Service 40

Self Service Roadmap Exercises Technology 40

Amity

JANUARY 30, 2018

Communicate your product roadmap regularly. Customer experience is driven by Customer Success, as a result, align your organization’s marketing initiatives and other external-facing content with the team’s efforts. Build a strong relationship with your Marketing team. Identify win-win situations.

Tips 69

Tips Customer Success Social Media Roadmap 69

Speaker: Scott Baldwin of ProductBoard

Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Building products is a team sport and involves everyone working together to get the right products to market faster. Product managers and community managers share a common goal: to deliver value to their users. How can they work together to do that?

Sports

Advertisement

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center