NPS Online Experience ROI Sports 
Lumoa
JUNE 26, 2023
Net Promoter Score – NPS 2. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications.
Gainsight
JULY 7, 2021
And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.
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