Remove Mobile Customer Service Remove ROI Remove Self Service Remove System
article thumbnail

Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming.

article thumbnail

Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

Natalie Petouhof

Tweet Cloud-Based Customer Service and Customer Experience. Verint ® Systems Inc. announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Cloud-base Voice and Mobile Self-Service.

article thumbnail

SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Operating system — Some customer engagement tools run better on certain platforms than on others. Before purchasing your customer engagement software solution, make sure that it is compatible with your company’s main operating system (Windows, Mac OS, Linux, etc). Deployment : Cloud, SaaS, Web. Freelancers.

Software 105