Knowledge Base, Online Experience and Touchpoint

5 Ways to Improve Digital Customer Experience

Lumoa

APRIL 28, 2020

As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. Digital customer experience is the online experience and the journey your customers go through while interacting with your brand.

Self Service

Self Service Customer Journeys Customer Experience Omni-Channel

Stop Playing Whac-a-Mole with CX Pain Points

Seaton CX

SEPTEMBER 27, 2023

The Folly of Optimizing Touchpoints With limited resources—time, money, and people—you’re forced to direct your activities toward changes that produce the biggest business outcomes. Pain points usually involve a touchpoint, or specific interaction, with the company—calling the contact center, receiving a bill, or making a transaction.

Customer Journeys

Customer Journeys Touchpoint Customer Centricity Contact Center

Customer Experience Update

5 Ways to Improve Digital Customer Experience

Stop Playing Whac-a-Mole with CX Pain Points

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