The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. For customers who prefer immediate resolution, live chat has become a channel of choice.
55 
Let's personalize your content