Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. What are the KPIs that customers are focusing on today? Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. What are the KPIs that customers are focusing on today? Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

COPC

NOVEMBER 13, 2019

Shouqi Limousine & Chauffeur is an online car hailing platform established by Shouqi Group, answering the call of the Ministry of Transport on the renovation of the traditional taxi operations. Q: Du, can you tell me a little about Shouqi Limousine & Chauffeur? Upon the recommendations of COPC Inc.,

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Conference Consulting 8

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? So, knowing what your customers think about your customer experience and products/services, and how to improve them, is key.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101