Customer Service Strategies Handbook Voice of Customer Workshop 
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Mr. Bruce authored many of Forrester’s most popular research reports. Kate Leggett.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Mr. Bruce authored many of Forrester’s most popular research reports. Kate Leggett.
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