Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Give Your Customers More Accurate Help. Better Customer Retention.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Comm100

OCTOBER 17, 2017

It’s cheaper and easier to retain customers than it is to attract new ones, which is why it’s no small deal that social media customer service can help you reduce your churn rate. According to Aberdeen, companies that have a well-crafted approach to social media customer care experience 92% customer retention.

Social Media 127

Social Media Customer Service Customer Care Feedback 127