Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Natalie Petouhof

FEBRUARY 22, 2016

The rise of “digital-first” approaches to customer engagement has opened the door for consumer engagement at any point in the customer journey. Thanks to the widespread adoption of smartphones, mobile self-service is on the rise and growing in popularity. This will advancing mobile self-service and engagement.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. By nurturing leads across various platforms, Hubspot promises superior lead conversion, a full-funnel inbound strategy, and an amplified ROI on both inbound and traditional marketing.

Software 105

Software Customer Engagement Engagement Omni-Channel 105